FAQs

If you don’t find the answer you’re looking for, feel free to contact us at info@livren.com — we’re happy to help.

When will my order ship?
Orders are processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

How long does delivery take?
U.S. orders typically arrive within 5–7 business days after dispatch. International delivery times vary depending on the destination and customs clearance.

How can I track my order?
Once your order ships, a tracking link will be sent to your email. Please note that tracking updates may take 1–3 business days to appear.

Do you ship internationally?
Yes, we ship to many countries worldwide. Available shipping destinations will be displayed at checkout.

What payment methods do you accept?
We accept secure payments through PayPal, including major credit and debit cards. All transactions are processed in USD.

Is my payment information secure?
Yes. All payments are handled through PayPal’s encrypted and secure system. We do not store or have access to your payment details.

Can I change or cancel my order?
Orders may be canceled or modified within 24 hours of placement, provided they have not yet shipped. Once the order has been dispatched, changes or cancellations are no longer possible.

What if my item arrives damaged or incorrect?
Please contact us within 3 days of delivery and include clear photos of the issue. We will arrange a replacement or refund as appropriate.

What is your return policy?
Most items may be returned within 30 days of delivery, provided they are unused and in their original condition.

When will I receive my refund?
Once your return is approved, refunds are processed within 1–3 business days. Additional time may be required depending on your bank or PayPal.

How can I contact Livren?
Email: info@livren.com
Address: 5825 Delmonico Dr, Suite 360, Colorado Springs, CO 80919, United States
Phone: +1 (213) 403-8101
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM